Refunds and reprints

Last updated October 26, 2026

Everything we make is made for one family, so we do our best to get it right before you pay: you read every page of your proof and approve it first, and you can change any words you like.

Printed books

If your hardcover arrives damaged or with a printing problem, email us a photo within 30 days and we'll reprint it at no cost. If it never arrives, tell us and we'll track it down or send a new one.

Because each book is printed just for you, we can't take back a book that matches the proof you approved. But if something is wrong that we missed, tell us and we'll make it right.

Digital editions (Birthday Editions, Celebration of Life PDFs, card decks)

If you're not happy, write to us within 14 days and we'll fix it or refund you.

Subscriptions

• The Weekly is free for the first four weeks, with no card needed. After that you can cancel anytime from your subscriber page or by replying to any email. You keep every issue you've received, and you won't be charged again.
• The Family Edition can be cancelled anytime from your organizer page. If nobody adds news in a month, we don't mail a paper and you aren't charged for that month (it's credited to your next bill).

Cancelling stops future payments. We don't refund a month that has already been mailed, but if anything went wrong with it, tell us.

How to ask

Email hello@lavenderpost.com with your name and what happened. A real person answers, usually within one business day. Refunds go back to the card you paid with.